Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 8k8bet ("we," "us," "our," or the "Company") collects, uses, stores, discloses, and protects personal information obtained from users ("you," "Player," or "User") who access or use the 8k8bet online gaming platform, including our website at 8k8bet.cam and all associated services (the "Platform").

8k8bet operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and is fully subject to the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. We are committed to meeting all obligations imposed by the National Privacy Commission (NPC) of the Philippines and to upholding every Player's right to informational privacy.

By accessing the Platform or submitting any personal information to 8k8bet, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree with this Policy, you must not use the Platform.

2. Who We Are

8k8bet is the data controller responsible for the personal information you provide when using our Platform. For the purposes of the Data Privacy Act of 2012, the Company determines the purposes and means by which personal data is processed, and has registered its data processing activities with the National Privacy Commission where required by law.

Our Data Protection Officer (DPO) is responsible for overseeing compliance with applicable data protection laws and handling data privacy inquiries and complaints. You may contact the DPO through the contact details set out in Section 14 of this Policy.

3. Data We Collect

8k8bet collects the minimum amount of personal data necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we collect include:

3.1 Identity and Registration Data

• Full legal name as it appears on government-issued identification;
• Date of birth (used to verify you are 21 years of age or older);
• Gender;
• Nationality and country of residence;
• Government-issued ID number (e.g., PhilID, SSS, TIN, Passport, or Driver's License).

3.2 Contact Data

• Philippine mobile telephone number;
• Email address;
• Residential address, including province, city or municipality, and barangay.

3.3 Financial and Transaction Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account name, number, and branch (BDO, BPI, Metrobank, UnionBank, or other participating banks);
• Deposit and withdrawal transaction history;
• Betting and wagering records, including game type, stake amounts, and outcomes.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, login timestamps, and page interaction data;
• Referring URL and site navigation path.

3.5 Communications Data

• Records of live chat conversations with customer support;
• Email correspondence submitted to 8k8bet support;
• Feedback, survey responses, and complaint records.

3.6 Responsible Gaming Data

• Self-imposed deposit limits, loss limits, and session time settings;
• Cool-off period and self-exclusion requests;
• Responsible gaming assessment responses where voluntarily completed.

4. How We Collect Your Data

8k8bet collects personal data through the following means:

4.1 Directly from You

The majority of data we hold is provided directly by you during the account registration process, KYC verification, payment processing, customer support interactions, and when you voluntarily update your account profile or respond to surveys and promotions.

4.2 Automatically through Technology

When you use the 8k8bet Platform, we automatically collect certain technical and behavioral data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, session data, and device information. Please refer to Section 8 for more detail on our cookies practices.

4.3 From Third-Party Sources

We may receive personal data about you from third parties in limited circumstances, including:

• Payment service providers (e.g., GCash, PayMaya, participating banks) to verify transaction authenticity;
• Identity verification service providers used during the KYC process;
• PAGCOR and other regulatory bodies, for compliance screening purposes;
• Fraud prevention and anti-money laundering screening services.

5. How We Use Your Data

8k8bet processes your personal data only for specific, legitimate purposes that are proportionate to the information collected. The table below summarizes our primary data uses:

We do not use your personal data for purposes incompatible with those listed above. If we intend to process your data for a materially different purpose, we will notify you and, where required by law, seek your consent before doing so.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, 8k8bet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our obligations to you under our Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), and the Data Privacy Act (RA 10173).
• Legitimate Interests: Processing necessary for 8k8bet's legitimate business interests, including fraud prevention, platform security, and improving the gaming experience — provided such interests are not overridden by your data protection rights.
• Consent: For processing that is not strictly necessary for the above grounds — such as sending promotional emails or SMS — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Data

8k8bet does not sell, rent, or trade your personal information to any third party for commercial purposes. We share personal data only in the following circumstances and only to the extent strictly necessary:

7.1 Regulatory and Law Enforcement Authorities

We are legally required to share certain personal and financial data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities upon lawful request or as mandated by applicable law.

7.2 Payment Service Providers

To process deposits and withdrawals, we share necessary transaction data with payment providers such as GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank. These providers process your data solely to execute the transaction and are contractually prohibited from using it for any other purpose.

7.3 Identity Verification and KYC Partners

We engage third-party identity verification providers to assist with KYC checks. These processors act under data processing agreements and are required to maintain standards equivalent to or exceeding those imposed by the Data Privacy Act.

7.4 Game Providers

Certain technical game session data (e.g., player session tokens) is shared with game providers such as JILI Games, Pragmatic Play, and Evolution Gaming solely to facilitate game delivery. Personally identifiable information is not shared with game studios beyond what is required for session integrity.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance where practicable.

8. Cookies and Tracking Technologies

8k8bet uses cookies and similar tracking technologies to operate and improve the Platform, authenticate your session, remember your preferences, and gather analytical data on how Filipinos use our services.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing the Platform's operation.
• Functional Cookies: Remember your preferences such as language settings and game lobby filters to provide a more personalized experience.
• Analytical Cookies: Allow us to measure how Players interact with the Platform, which pages are most visited, and where technical issues arise, using aggregated and anonymized data.
• Responsible Gaming Cookies: Store your locally set session time reminders and display preferences for responsible gaming prompts.

8.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect Platform functionality, including the ability to log in and maintain a game session. Disabling analytical or functional cookies will not prevent you from using the Platform but may reduce the quality of your experience.

9. Data Retention

8k8bet retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active Account, and for a minimum of five (5) years following Account closure, in compliance with PAGCOR requirements and the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documentation: Retained for five (5) years following Account closure or as otherwise required by PAGCOR or AMLC directives.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Technical and Usage Data: Typically retained in identifiable form for twelve (12) months, after which it may be retained in anonymized or aggregated form for analytical purposes.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized in accordance with our internal data destruction procedures.

10. Data Security

8k8bet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the 8k8bet Platform is encrypted using industry-standard SSL/TLS protocols;
• Access Controls: Personal data is accessible only to authorized personnel on a strict need-to-know basis, governed by role-based access policies;
• Secure Storage: Sensitive data including financial records and KYC documents are stored in encrypted databases with restricted access;
• Regular Security Audits: The Platform undergoes periodic security assessments and penetration testing by qualified third-party specialists;
• Incident Response: 8k8bet maintains a formal data breach response plan. In the event of a security incident affecting your personal data, we will notify the National Privacy Commission and affected Players within 72 hours of becoming aware of the breach, where required by law.

While 8k8bet takes all reasonable measures to protect your data, no system is entirely immune to security risk. You are also responsible for keeping your Account credentials secure and for notifying us immediately if you suspect unauthorized account access.

11. Your Rights Under the Data Privacy Act

Under Republic Act No. 10173, you have the following rights with respect to your personal data held by 8k8bet:

• Right to Be Informed: You have the right to know what personal data 8k8bet collects about you and how it is processed — which is the purpose of this Policy.
• Right of Access: You may request a copy of the personal data 8k8bet holds about you, along with information about how it is used and shared.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request correction. You may update most account details directly through your Account settings.
• Right to Erasure or Blocking: In certain circumstances, you may request that we delete or block your personal data. Note that this right may be limited where retention is required by law (e.g., AML record-keeping requirements).
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Damages: You have the right to claim compensation for any damages suffered as a result of inaccurate, incomplete, or unauthorized use of your personal data.
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all valid requests within fifteen (15) business days in accordance with NPC guidelines.

12. Children's Privacy and the 21+ Requirement

The 8k8bet Platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR's age requirements for online gaming in the Philippines. We do not knowingly collect, store, or process personal data from persons under 21 years of age.

If 8k8bet discovers or is notified that personal data has been submitted by a person under the required age, we will immediately suspend the associated account, delete all related personal data to the extent permitted by law, and report the matter to PAGCOR as required. Parents or guardians who believe a minor has registered on the Platform should contact our support team immediately at [email protected].

13. Changes to This Privacy Policy

8k8bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify you by displaying a prominent notice on the Platform and, where required, by sending notification to your registered email address or mobile number.

The revised Policy will carry an updated "Last Updated" date at the top of this page. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how 8k8bet protects your information.

14. Contact Us

For any questions, concerns, requests to exercise your data privacy rights, or complaints regarding this Privacy Policy or 8k8bet's data practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the 8k8bet Platform — request to speak with a Data Privacy Officer
• Support Page: Visit our Support page

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official channels.

When contacting us about a data privacy matter, please include your full name and registered email address so we can verify your identity and locate your records. Never share your Account password or OTP codes in any correspondence.